Shipping Policy

Thank you for choosing Inno Merino for your premium Merino wool products. We are committed to making your shopping experience as convenient and enjoyable as possible. Please take a moment to review our delivery and policy information to ensure a smooth and satisfying purchase experience.

Standard Shipping

Singapore: 1-3 business days.
Other country: 5-7 business days.
Cost: Free for orders over S$60.00, otherwise $5.00.

Shipping rates are calculated at checkout based on your location and the chosen shipping method. We may offer promotions or free shipping on orders over $ 60.00, so be sure to check for any ongoing deals.

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Tracking Your Order

You can track your order using the tracking number provided in the confirmation email. If you have any issues with tracking, please get in touch with our customer service team.

Delivery Issues

If you encounter any issues with your delivery, such as delays or lost packages, please get in touch with our customer support team, and we will assist you in resolving the matter promptly.

Contact Us

If you have any questions about our delivery information or policies, please feel free to contact us:

Email: service@theinnotree.com

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